Thanks for providing that additional info
@G.Mendes.
I've done some digging and I've managed to identify that casino transaction which I can confirm you did lose 250k blackjack chips.
Due to this, I am happy for your request to be accepted:
Compensation Request Approved
If you're unaware of how to claim your compensation, you can follow the
Claiming Your Compensation guide.
For similar requests in the future, please try ensuring you're recording the hand being played out in full. If any required details outlined in the request guidelines are missing, backend checks are needed to try and ascertain the relevant data, which in some cases, is not possible.
Keep in mind, you will also have a limit of
7 days from the approval of this request to claim your compensation.
Enjoy the rest of your evening!