Roleplay UK

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Literally my morning right now

My apologies...

"Hello Zeito Speaking. Uh huh. Ok. Do you have an incident number? Okay well you have to log it first with the helpdesk. Just call 4357(help) from your phone. Ok bye!"

Stop. Calling. Tier 2. First!!!!

@ZeitoTHIS! 

I get forwarded stuff from my first line all the time. Process is always the same... "What steps have you taken to reproduce the error so far?" "Oh, you haven't taken any steps?" "Maybe you should test things first before swinging it my way".

tell them it is a layer 8 problem, it fixes it everytime.

@PLF HarryI no longer do front line support and instead moved to desk-side support and people jsut dont grasp they have to go through the process of T1 first and let those guys have a stab at it, and then they'll escalate it to us in T2 if they cant fix it. It's to free up out time to do more important project work or whatever (post on these forums) and they'll come round to get their account unlocked and then argue with us when we tell them to call T1 first. And that in the time they spent arguing or giving off about it and that we could "do it right now while im here", it could have been done already.

@Fuel "Oh that's that systems issue. I dont have access." "Probably a network problem, you'll have to speak to the networks team"

my favourite is "No, I dont support linux."

@ZeitoMy programmed response is just "Raise a ticket"

I love when we get a ticket logged to us (Desktop Support/T3) for something like no internet and we go up and its just an unplugged ethernet cable, T1/end user are too thick to realise it. ?