I have helped 2 people with this problem and I manage to fix it although I have a sample size of 2 I believe it has something to do with the having your GPU driver as well as having Microsoft's generic display driver installed at the same time if you use DDU to uninstall your GPU driver and...
Due to a ticket being basically a handoff you do in person, I personally wouldn't have thought that using sessionid for that would be metagaming. As such, at no point did the idea that not providing you my session ID would be powergaming or anything comparable