Compensation Request - Ben Dyson - GTA RP

[Terry Ball]

Compensation Request

In-game Name: Ben Dyson

Game: GTA RP

Steam ID: 76561199093878637

The date when this happened: 12/05/21

Please provide full detail and evidence: Like most people I'm addicted to the casino and 9/10 times it works as it should (all be it even if that means I lose the majority of the time...) - but very rarely I have the issue linked below, where the cards on the table don't equal what's shown as in my hand at the bottom right of the screen. It's a bit of a catch 22, because I don't know what the game "thinks" I actually have, so not sure I can make a fair guess as to the best play. Previously I've just ignored it and carried on because it's only 10k, but as it's happened a few times to me now and should this happen to someone else after staking half a mil, I can't see them being too happy about it... This report has been made more to flag a potential bug more than to get 10k compensated. Thank you.

Link to any evidence:



https://youtu.be/FiuYGQ_kZt8



Lost items and total value of compensation: 10,000 casino tokens / cash

Please confirm you have read and understand our Compensation Request terms: Yes

Thank you for your submission

Our staff team will get back to you in this topic ASAP! In the meantime please ensure the details you have submitted above are correct.

 

[Jason]

Hello,

This is already raised as a bug, but is proving difficult to resolve/reproduce.

In future for your info, go by what the sum of the value of the cards on the table. There are 3 sources of information telling you the card numbers. What the cards are, what the dealer tells you then what the UI says. It is that order is what should be trusted, if that makes sense.

On this occasion I'll comp you the £10,000 for your bet made which you can accept at City Hall and have the money transferred to your bank. However, you will not be compensated for future bugs of the same nature (that is, you go by the UI rather than counting the cards) now that you're aware of it.

 

[Jason]

Now that you’ve been compensated for what you’ve lost, it might be an idea to join our Steam Group and Discord to get more involved with the community!

Steam Group: RPUK Steam Group

Discord: RPUK Discord