Compensation Request - Matt Stones - GTA RP

[Matt Stones]

Compensation Request

In-game Name: Matt Stones

Game: GTA RP

Steam ID: 76561198992369443

Character ID: 43538

The date when this happened: 06/12/23

Please provide full detail and evidence: I would like to put in a comp request for 600k casino chips.

I was playing the casino with a friend and after a decent amount of time betting we came to a 300k bet and my pc crashed, in the clip you can from his pov that with our hand being 16 and dealers hand being a 3 everyone with blackjack experience would stand, the hand still played out and we won as you can see in the clip, however when I loaded back in I didn't receive the winnings (still took 300k chips from me)

Kind Regards
Matt

Link to any evidence:



https://medal.tv/games/gta-v/clips/1dSPECRRD4UTDW/d1337f13WvEd?invite=cr-MSxtc3QsMzgyOTkyNjQs



Lost items and total value of compensation: 600,000 casino chips / 300,000 casino chips

Please confirm you have read and understand our Compensation Request terms: Yes

Thank you for your submission

Our staff team will get back to you in this topic ASAP! In the meantime please ensure the details you have submitted above are correct.

 

[Jessie Bennett]

Hello Matt 

Do you have a clip from your point of view? 

 

[Matt Stones]

Good Evening @Jessie Bennett.

Unfortunately I do not have to clip as my pc fully crashed and turned off, however, this clip shows me on the table.

 

[Jessie Bennett]

Evening Matt,

Unfortunately this does not meet the requirements for the compensation guidelines.
We do not compensate for client issues (Example being a PC crashing) with this not being a server sided issue I cannot compensate this. 

Sadly on this occasion this request will be declined 

 

[Jessie Bennett]

Although your request didn't meet our compensation request criteria, it might be an idea to join our Steam Group and Discord to get more involved with the community!

Steam Group: RPUK Steam Group

Discord: RPUK Discord